Lucid Technology News
PC and Laptop repair
Is your PC slow? Does it just not turn on? Is it flaky? Did your LCD screen go out on your laptop? Are you out of hard drive space? We can help! We support all laptops and desktops, both in warranty and out of warranty.
 
Lucid Technology sells PREVX Anti-Malware

Prevx Authorised Reseller
Network Maintenance PDF Print E-mail

Starter Package

$200/month

Package Includes:

2 Hours Per Month

Redeemed as onsite service or remote desktop service

Unlimited Phone Support1

24 Hour Response Time

Redeemed as onsite service or remote desktop service

Priority Service2

Remote Data Backup (up to 15Gb of data)3

Roll Over Hours

Unused hours can be redeemed for web developement work or large projects4

10% off Prevx Security products

Preventative maintenance performed

Regular defragmentation
Monitoring of all logs for all machines (if applicable)
Monitoring and purchasing of all security products to make sure they are all up to date
Cleansing of any malware infestation




(1) Phone support, while unlimited in number of events, is limited to 15 minutes per incident. Why? Because if it takes more than 15 minutes over the phone, it's something we need to be present for, either remotely or physically. If more instruction is needed, tutoring needs to be scheduled. We won't have a stopwatch, but we will watch for abuse of the system.

(2) If we have to bring your machine in, for advanced diagnostics or parts, it will get priority service. That means we will put it at the front of the line. If there are other customers of network service plans on the bench, priority will be given to the higher of the plans. If more than one customer has the same plan as well as machines on the bench, it's either first come or first serve, if the necessity is equal, or we will choose priority based on need or speed of completion/availability of parts.

(3)We will back up your critical data, ensure a schedule is in place, regularly test the backups to ensure that they are in fact backing up, and create a Disaster Recovery Plan for your company to follow in the event of natural disasters, hardware failures, or employee sabatoge.

(4)We believe that you paid for the work, you get to keep it. We don't sell insurance. Your hours, if not used, will roll over from month to month. The price of the plan divided by the number of hours will equal the "cash value" that plan has to put towards web development. This does not include hosting, or general maintenance, but creation and expansion of new or existing web pages. This would allow small companies to have a safety net for network maintenance, and if not needed, they would have the opportunity to roll their investment into other services that would normally require immediate cash expense. In effect, the business would be able to finance their web design through network maintenance packages. Applies to labor only.

*** To be eligible for our network maintenance plans, you have to undergo one of our network audits. The network has to be brought up to par by our standards of security and configuration. Remote control software will be installed throughout the network for ease of troubleshooting and speed of response time. We will retain all administrator rights to be able to perform maintenance as expected. All problems will be routed through our online help desk and email, so we have records of all requests. This is to prevent scope creep and miscommunication, ensuring that we have everything in 'writing'. Any other firm conducting IT work on the network has to be authorized through Lucid Technology. We understand that there may be other providers for different services. We will gladly work with these providers. However, to protect our investment, we cannot allow 3rd parties to have access to or make changes to the network without our permission. This would substantially raise our costs and create liability on behalf of Lucid Technology. Any company found contracting a 3rd party to perform any work on any system under the maintenance contract scope will lose any roll over hours, credits, and the remaining contract will be terminated. It will only be reinstated after the network has passed another audit and deemed in acceptable condition by an agent of Lucid Technology.
 
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